Refund Policy

Article 1. Products

The products offered are those listed on the Hendiya International website www.hendiya.com within the limits of available stocks. Hendiya International reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description containing its main technical characteristics. The photographs are as accurate as possible but do not bind the Seller in any way. The sale of the products presented on the site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

Article 2. Prices

The prices appearing on the product sheets of the internet catalog are prices in Moroccan dirhams (MAD) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. Hendiya reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased. Depending on the total amount of the order, Hendiya International covers part or all of the delivery costs.

Article 3. Order and terms of payment

The Hendiya company offers the buyer to order and pay for its products in several stages, with 2 payment options to choose from:

- Secure payment by credit card or on delivery: the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or informs a new one. Then, the buyer chooses the payment method of his choice. The next step offers him to check all the information, read and accept these general conditions of sale by ticking the corresponding box, then invites him to validate his order by clicking on the "Confirm my order" button. Finally, the buyer is redirected to the secure interface in order to securely enter his personal bank card references. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable. In case of fraudulent use of it, the buyer may demand the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a credit card is not engaged if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the direct debit from his bank, within 70 days following the transaction, or even 120 days if the contract binding him to the latter so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the cardholder. No cost of restitution of the sums can be charged to the holder.

Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and renunciation of taking advantage of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction.If the buyer has an e-mail address and if he has entered it on his order form, Hendiya International will send him by e-mail confirmation of the registration of his order

If the buyer wishes to contact Hendiya International, he can do so either by post to the following address: Rue Taroudante, Complexe Abraj Tanja, 90000 Tangier, Morocco; either by email at the following address: info@hendiya.com, or by telephone at 0631252525

- Manual payment on delivery: If the customer wishes, and only for orders in Morocco, he can select the payment on delivery option. The customer therefore has the obligation to pay back the amount indicated to the delivery person when the package is delivered. This payment option commits the customer to pay the amount on which he has committed, in the event of withdrawal, the customer is required to pay the costs of delivery and return of the product.

Article 4. Retention of title

Hendiya retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 5. Exchange and Return

The buyer has a period of 7 working days from delivery to report any malfunction: breakage, damaged product, overturned, error on the reference or any other shortcoming under our responsibility, in which case Hendiya has him deliver an exchange product free of charge. Apart from this, and for the sake of hygiene, exchanges are not allowed. If the customer is not satisfied with his product, he has a period of 3 days to notify us by email at info@hendiya.com and trigger the return as well as the refund. The cost of returning the product is MAD 45 including tax corresponding to the delivery costs.

Article 6. Guarantee

All the products supplied by the company Hendiya International are not subject to a guarantee of results, they are natural products whose effects depend the regularity of use and the epidermic nature of the user. In the event of non-satisfaction with the result, the product cannot be returned, exchanged or refunded. All complaints must be made by mail to info@hendiya.com for an answer within 24 hours.

Article 7. Liability
Hendiya International, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

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